The following terms, referred to as the “Payment Terms,” govern payments made or received through Criblie’s platform, accessible via www.criblie.com. Criblie, operated by Criblie International Ltd., with headquarters located at Anaji Estate, Takoradi, Ghana, is dedicated to facilitating secure transactions and fostering a thriving freelance community. Please carefully review these Payment Terms before engaging in any payment activities on the platform. By making or receiving payments through Criblie, you, whether as an individual user or on behalf of an employer or entity, acknowledge and agree to comply with these Payment Terms in addition to Criblie’s General Terms of Service and other applicable policies.

Criblie International Ltd. processes card payments from Canada, while Criblie Limited handles card payments from regions outside Canada. Criblie International Ltd. and its subsidiaries, including Criblie Limited, collectively referred to as “Criblie,” “we,” or “us,” strive to ensure a seamless payment experience while maintaining the highest standards of security and compliance with applicable laws and regulations.

These Payment Terms are regularly updated to reflect changes in our services and industry standards. The last update to these terms was made on April 6th, 2024. We encourage you to review these terms periodically to stay informed about any updates or changes. Your continued use of Criblie’s payment services signifies your acceptance of these Payment Terms and any modifications thereof.

1. Key Terms

To ensure smooth transactions and effective engagement on the Criblie platform, it’s imperative to grasp the key terms that underpin financial interactions. Below, we delve into these essential terms with additional clarity and detail:

Criblie Balance encompasses the total funds associated with a user’s account. This includes the Revenue earned by Sellers from completed orders, as well as any refunded payments resulting from canceled orders as a Buyer. Additionally, the Criblie Balance may also incorporate funds from other sources, such as promotional credits or bonuses.

Payment Services Provider(s) are integral entities that facilitate financial transactions between Buyers and Sellers on the Criblie platform. These providers manage various aspects of payment processing, including collecting funds from Buyers for purchases, transferring funds to Sellers upon order completion, facilitating currency exchange for local currency transactions, and overseeing the management of funds within Criblie Balances. By partnering with reputable payment services providers, Criblie ensures the security and efficiency of financial transactions for all users.

Revenue signifies the earnings generated by Sellers through successfully completed orders. This includes the total amount earned from providing services or selling products on the platform. Sellers have the option to withdraw their Revenue to their preferred payment method or utilize it for making purchases within the Criblie marketplace. The Revenue generated by Sellers serves as a key metric of their success and profitability on the platform.

By understanding these key terms in detail, users can navigate the Criblie platform confidently, knowing the intricacies of financial transactions and ensuring a seamless experience for both Buyers and Sellers.

RECIEVING PAYMENTS

2.1 General

On Criblie, Sellers enjoy a substantial share of their earnings, with a generous percentage of 95% credited to their account for each successfully completed Gig sale. This policy underscores our commitment to empowering freelancers by ensuring they receive a fair and competitive compensation for their work. We believe in rewarding talent and dedication, and our platform reflects this ethos by prioritizing the financial well-being of our Sellers.

In the event of order cancellation, rest assured that funds are promptly returned to the Buyer’s Criblie Balance. Our streamlined refund process ensures that both Buyers and Sellers are treated fairly and that transactions are conducted with integrity and transparency. We understand that order cancellations can be disappointing, but our responsive support team is always available to assist you and address any concerns you may have.

As a Seller on Criblie, it’s essential to understand your tax obligations. Sellers are responsible for any applicable taxes, including GST, VAT, or income tax, based on their residency or location. Prices displayed on Gig order pages include all relevant taxes and charges, providing clarity and transparency to both Buyers and Sellers. By fulfilling their tax obligations, Sellers contribute to the sustainability and compliance of our platform, ensuring a positive experience for all users.

By appointing Criblie as their limited authorized payment collection agent, Sellers entrust the platform to manage payments securely and efficiently on their behalf. This arrangement streamlines the payment process, allowing Sellers to focus on their craft without worrying about payment logistics. Criblie collaborates with trusted Payment Services Providers to facilitate seamless payment processing and fund management, ensuring a smooth experience for all users.

2.2 Withdrawing Revenues

To withdraw your revenue on Criblie, you’ll need to have an account with at least one of our trusted Payment Service Providers, as listed below. Funds eligible for withdrawal are securely held on your behalf at an account with Criblie’s Payment Services Provider. Rest assured, all payment services, including withdrawal services, are facilitated by our reliable Payment Services Provider.

Your Criblie profile can only be associated with one account from each withdrawal method provided by our Payment Service Providers. Similarly, a Payment Service Provider withdrawal account can be linked to only one Criblie profile, ensuring clarity and security in your financial transactions.

Upon completing an order, your revenues are made available for withdrawal from the Revenue page after a safety clearance period. For most Sellers, this period lasts 14 days after the order is marked as complete. However, Top Rated Sellers enjoy expedited access to their revenues, with a safety clearance period of just 7 days.

Sellers can withdraw their revenues using one of Criblie’s withdrawal options, found in the Withdrawal section of the platform. Initiating the withdrawal process is as simple as clicking on the designated withdrawal provider.

For security purposes, Criblie may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This precautionary measure may be taken in response to security issues or improper behavior reported by other users.

Withdrawal fees vary depending on the chosen withdrawal method, ensuring transparency and fairness in our financial transactions. Please note that once a withdrawal process has begun, it cannot be reversed.

In some cases, Sellers may withdraw revenues in different currencies, with currency exchange services performed by Criblie’s Payment Services Providers. While your Criblie Balance is always denominated in US dollars, the local currency amount may fluctuate daily due to exchange rate fluctuations and conversion fees.

Disabled accounts may still withdraw revenues after a safety period of 90 days, provided full verification of account ownership is completed and approved by Criblie. This process begins from the day of the last cleared payment received in the account.

2.3 Withdrawal Methods

Withdraw to your PayPal Account – US$0 Fee*. Explore PayPal services by country here.

Local Bank Transfer (LBT) – US$3 per transfer*. Discover more about Pricing and Fees. Accessible worldwide.

Direct Deposit (ACH) – US$1 per transfer*. Explore more about Pricing and Fees. Exclusive to the US.

• Additional fees may apply depending on your location and currency.

PURCHASING

3.1 General

When buyers initiate a purchase on Criblie through a seller’s Services page or Custom Offer, they pay through the Buy Now button. Criblie collaborates with Payment Services Providers to handle all transactions, including collecting payments from buyers, transferring them to sellers, and managing funds in Criblie Balances. All payment services related to fund collection on Criblie are facilitated by Payment Services Providers.

Criblie acts as the seller’s authorized payment collection agent to accept payments from buyers via its Payment Services Provider and then remit those payments to the seller. Upon receiving payment, Criblie or its Payment Services Provider handles the disbursement to the seller according to these Payment Terms. If any payment is not remitted to the seller by Criblie’s Payment Services Provider, the seller’s recourse is with Criblie and not directly with the buyer.

In most regions, purchases on Criblie can be made using various payment methods, including Credit Card, PayPal, Payoneer, or the existing Criblie Balance. Additional payment methods may be available in specific locations. More details about available payment methods can be found here.

Service fees, covering administrative costs, are applied at the time of purchase, allowing buyers to review and accept the total amount. As of June 2023, the service fee stands at 5.5% of the purchase amount, with an additional US$2.5 small order fee for purchases under US$75.

Buyers are prohibited from offering or making payments using any method other than through the Criblie site. Any requests to use alternative payment methods should be reported immediately to Customer Support.

Users consent to receive invoices and/or payment receipts electronically as PDF documents via email or through the site.

To mitigate fraud and unauthorized transactions, payment information for withdrawals is collected by either Criblie or its Payment Services Providers. This information is subject to the Payment Service Provider’s privacy policy. Refer to our Privacy Policy for further details.

By using any payment method and/or providing payment details for purchases on Criblie, users confirm that they are legally authorized to provide such information, have permission to make payments, and are not violating any applicable laws.

4.DISPUTES AND CANCELLATIONS

We encourage our Buyers and Sellers to attempt resolving conflicts amongst themselves. If resolution efforts fail using the Resolution Center or if you encounter non-permitted usage on the Site, users can seek assistance from the Customer Support department.

The Basics

Service cancellations can be initiated on Criblie, when eligible, by Criblie (via Customer Support or otherwise) or through the Resolution Center per service.

Initiating a transaction dispute or reversing a payment through your payment provider or bank violates these Payment Terms. Doing so may result in temporary or permanent account suspension. Note: Disputing with your payment provider renders funds ineligible for refund due to our obligations.

In case of service-related issues in an order, using the Site’s dispute resolution tools is encouraged for resolution attempts.

Criblie, through its Payment Services Provider, reserves the right to cancel orders or place funds on hold for suspected fraudulent transactions on the Site.

Intellectual property transfer to the Buyer is subject to full payment, and delivery may not be used if payment is canceled for any reason.

If an order is canceled (for any reason), funds paid will be refunded to the Buyer’s Criblie Balance.

Service revisions are at the discretion of Sellers based on their service and customer care policies. Sellers determine the number of revisions offered, including none.

Revision requests can be made through the Order Page while the order is marked as Delivered.

Requesting additional services beyond agreed requirements using the Request Revisions button is prohibited.

4.1 Order Cancellation

Eligibility for requests to Criblie to cancel an order will be assessed by Criblie based on a number of factors, including violations of our Terms of Service and/or our Community Standards, general misconduct, and improper usage of the Criblie delivery system. See below for Order specific eligibility.

Completed orders (or, where applicable, completed milestones) may be canceled, upon review of our Customer Support team, up to 14 days after the order (or Milestone) is marked as complete. Please be advised that orders cannot be partially canceled (i.e. we can only cancel the entire order when it is justified).

In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed order even after 14 days have passed from its completion. In such cases, the amounts paid for the canceled order will be returned to the Buyer’s Criblie Balance and will be deducted from the Seller’s Criblie Balance or, if there are no sufficient amounts in the Seller’s Criblie Balance, from future revenues of such Seller.

For orders made through the Criblie Logo Maker, once payment has been made, orders of Logo Designs may not be canceled.

Orders are not eligible to be canceled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Services Page. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.

You must use Criblie Resolution Center to address your concerns and desired resolution related to the service provided by their Seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the applicable has failed to inform their Seller of issues related to the Seller’s service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of Criblie.

Any non-permitted usage of Criblie encountered during an Order, after being reviewed by our Customer Support team, may result in the order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of Criblie’s Terms of Service.

Criblie will cancel orders based on, but not limited to, the following reasons:

Active orders (after requirements were submitted to the Seller and before the Seller delivers on Criblie):

The Seller is late and unresponsive for more than 24 hours while the order is marked as Late.

Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.

Users supplied or included copyright/trademark infringing materials as part of their requirements or the Seller’s delivery.

The user is no longer an active Criblie user due to Terms of Service violations or closure of their account.

Delivered Orders (after the Seller clicks Deliver Now and before the order is marked as complete):

The Seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service. Note: Multiple reported offenses will result in permanent suspension of your account.

The Seller delivers no files and/or proof of work related to the agreed upon order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.

The Seller requests additional payments, on or off the Criblie platform, by withholding the final delivery of services directly related to the agreed requirements.

The Seller is withholding the final delivery of services for improved ratings.

Users who abuse the Request Revisions button to gain more services from Sellers beyond the agreed requirements.

Users who threaten to leave a damaging review to gain more services from the Seller not related to the agreed requirements.

Completed Orders (after the order is marked as complete and before the 14-day limitation):

Users who have been reported to use copyright/trademark infringing materials after verification and with proof.

Users who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use are found on the Seller’s Services Page and cannot be retroactively included once the order is completed for over 14 days.

Criblie Customer Support will review cases of Order delivery manipulation that prevents users from fully utilizing our Resolution Center that enabled the order to be marked as complete.

Refunds

Criblie does not automatically refund payments made for canceled orders back to your payment provider. Funds from order cancellations are returned to the Buyer’s Criblie Balance and are available for future purchases on Criblie.

Refunds from Buyer’s Criblie Balance (i.e., refunds directly to your payment provider) can be requested from the billing page. The refund will be based on your payment method(s), amount, and currency. To prevent fraud and abuse, we limit the total number of times users can request a payment provider refund, subject to review by our Customer Support team. Such refunds may be subject to an additional fee.

Sellers may offer a partial refund to the Buyer for a specific order. Upon the Buyer’s acceptance of such partial refund, the amount will be automatically refunded to the Buyer‘s payment method. If Criblie cannot refund the agreed amount to the Buyer’s payment method, it will be added to the Buyer’s Criblie Balance.