Criblie’s Terms of Service

1. Representations and Warranties

This Site is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13, you are not permitted to use the Site or Criblie’s services.

By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet these requirements, you must not access or use the Site.

2. Key Terms

Buyers are users who purchase services on Criblie.
Custom Offers are exclusive proposals that a Freelancer can create in response to specific requirements of a Buyer.
Projects/Services are listings created by Freelancers offering their skills and services on Criblie.
Order Page is where Buyers and Freelancers communicate regarding an ordered Service.
Orders are the formal agreements between a Buyer and Freelancer for a specific service.
Freelancers are users who offer and provide Services on Criblie.
Freelancer Page is where Freelancers can include all their information, present a portfolio of works, and showcase their skills and services.

3. Overview

Only registered users may buy and sell on Criblie. When registering for an account, you agree to provide us with accurate, complete, and updated information, and to update such details as required. You are solely responsible for maintaining the confidentiality and security of your account and password.
Freelancers set their pricing. Unlike other platforms, Criblie does not charge any commissions, and Freelancers keep 100% of their earnings. Services and projects listed on Criblie remain visible as long as they are active, and Freelancers can list or update their services at any time.
Buyers pay Freelancers directly. Payments are processed through the platform, ensuring safe transactions. Buyers are responsible for ensuring timely payments as agreed with the Freelancers.
Freelancers must fulfill their orders. Canceling orders on a regular basis or without valid reasons may affect the Freelancer’s reputation.
Users may not offer or accept payments outside the Criblie platform. All transactions must occur through the official Criblie payment system to ensure security and compliance.
Ownership of delivered work belongs to the Buyer unless otherwise specified by the Freelancer. Freelancers may include licensing fees for commercial use, if applicable.
We care about your privacy. Our Privacy Policy outlines how we collect and use your information and can be found [here](privacy policy link).

4. Freelancers

4.1 Basics

Freelancers create and list Services on Criblie for Buyers to purchase.
Freelancers may also offer Custom Offers to Buyers for specific project requests or adjustments.
Freelancers are responsible for setting and maintaining their pricing. Unlike other platforms, Criblie does not deduct any percentage from Freelancer earnings, and they are credited the full amount upon successful completion of services.
Payments are credited to Freelancers once an Order is marked complete by the Buyer.
Freelancers may not promote their Criblie services through prohibited third-party platforms or methods that violate any applicable laws or third-party terms of service.
Freelancer ratings are calculated based on reviews and ratings from Buyers. Higher ratings can improve a Freelancer’s visibility and credibility on the platform.

4.2 Service Listings

Freelancers are allowed to post an unlimited number of active Services on Criblie.
Services and projects created on Criblie are considered User-Generated Content.
Services and Freelancers may be removed from Criblie for violations of the Terms, which may include but are not limited to the following:
- Illegal or fraudulent services
- Copyright infringement or violation of third-party rights
- Inappropriate or obscene content
- Misleading or deceptive services
- Spam or low-quality services
Freelancers must maintain the quality and accuracy of their services. Recurring low-quality or misleading content may result in account suspension.

5. Orders

Orders are created when a Buyer purchases a service or accepts a Custom Offer from a Freelancer. Freelancers are responsible for completing the service as outlined in their listing or Custom Offer. Any disputes related to orders must be resolved between the Buyer and Freelancer, though Criblie provides tools for communication and support.

6. General Provisions

Dispute Resolution: If disputes arise, we encourage Buyers and Freelancers to communicate and resolve issues through the platform. Criblie offers mediation support if required.
Termination: Criblie reserves the right to suspend or terminate accounts that violate these Terms or engage in activities harmful to the platform.
Governing Law: These Terms are governed by the laws of Ghana, and any disputes shall be resolved in the courts of Ghana.

Here’s the detailed version with all instances of “Fiverr” replaced by “Criblie” and related references adjusted accordingly:

6.4 Disputes, Cancellations, and Resolution

Disputes

*Automated Dispute Resolution Systems: With the rise of artificial intelligence and machine learning, Criblie has introduced *AI-powered dispute resolution tools that help flag potential disagreements before they escalate. These systems analyze communication patterns, deliverables, and timelines to alert both parties if any irregularities arise. This ensures that disputes are identified early, increasing the chances of a timely resolution.
*Collaborative Mediation: Criblie offers a *collaborative mediation service where experienced mediators guide Buyers and Sellers toward a mutual agreement. As the gig economy continues to expand, disputes involving freelancers across different time zones have become more common. Criblie’s mediators are trained to account for these global working dynamics and cultural differences.
*Third-Party Arbitration: In cases where internal mediation does not resolve a dispute, Criblie allows *third-party arbitration services for high-value projects. Users can opt for external arbitrators who specialize in freelance platforms and digital services, providing an unbiased decision.

Order Cancellations

Automated Cancellation Alerts: Criblie’s system now features *proactive cancellation alerts, which notify both Buyers and Sellers when deadlines are approaching, or when there’s a risk of late delivery based on previous performance. This feature helps freelancers and clients avoid last-minute cancellations by providing a grace period for amendments and renegotiations.
Frequent Cancellation Penalties: Given the increase in freelancing across sectors, Criblie has implemented *new penalties for frequent cancellations. Sellers or Buyers who repeatedly cancel orders without valid reasons may face account downgrades, withheld payouts, or even temporary suspension, protecting the integrity of the marketplace.
Cancellation Trends & Analytics: Sellers now have access to advanced analytics that provide insights into *cancellation trends. This feature highlights patterns in buyer behavior, industry trends, or project types that may have higher cancellation rates. By leveraging these insights, freelancers can adjust their offerings, communicate better, and reduce cancellations.

Requesting Modifications

Revision Caps: With *unlimited revision abuse becoming a growing problem in freelancing, Criblie has introduced the option for Sellers to set revision caps based on the project type, complexity, and price point. This feature allows freelancers to protect their time and resources, while still providing reasonable opportunities for revisions.
Smart Feedback Analysis: Criblie’s system now uses *AI-driven sentiment analysis to assess feedback from Buyers during revision requests. This feature identifies if feedback aligns with the original gig scope, helping Sellers determine if requests are valid or out of scope. The system can suggest responses to Sellers, ensuring that feedback is handled diplomatically and efficiently.

Cancelling a Delivered Order

Verified Deliverables Feature: Criblie now offers a *Verified Deliverables feature where specific types of services (e.g., legal documents, technical audits, code reviews) are subject to independent verification. This ensures that Buyers cannot cancel after delivery if the work meets quality standards but is unfamiliar or complex.
Escrow for Larger Projects: Criblie has adopted a new *Escrow model for high-value or long-term projects. When a Buyer places an order, funds are held in escrow until certain milestones are completed. This ensures both parties feel secure, especially in transactions involving large sums or extended timelines. If a cancellation occurs, funds are refunded based on completed milestones.

6.5 Refunds & Withdrawals

Criblie Balance

Crypto Payment Options: In response to the rising trend of decentralized finance (DeFi), Criblie is now exploring *crypto payment options, allowing refunds to be held in the form of stablecoins or other cryptocurrencies. Buyers will have the option to store their refunded amounts in traditional currency or convert it into crypto for future purchases on the platform.
Refund Protection Program: Criblie has introduced a *Refund Protection Program for Sellers, offering protection against certain types of refunds due to order cancellations. This program is designed to prevent misuse of refund policies, especially in situations where work was completed but the buyer changes their mind after delivery.

No Cash Refunds

Refund to External Digital Wallets: While direct cash refunds are not issued, Criblie is working on integrating with major *digital wallets (such as PayPal, Apple Pay, and Google Pay) to offer more flexible ways to use Criblie balances for other online purchases or to convert them into other digital services.
Instant Refund Use on Criblie Platform: Buyers who receive refunds in their Criblie Balance can now *immediately use those funds on Criblie’s marketplace. This promotes retention and allows Buyers to quickly re-invest in new services without waiting for payment processing.

6.6 Chargebacks & Payment Disputes

Credit Card Disputes

Chargeback Prevention Systems: Criblie has enhanced its chargeback prevention systems by employing fraud detection AI that flags potential fraudulent chargebacks. The system can detect patterns of misuse, including Buyers who repeatedly dispute payments after delivery. In such cases, Criblie works directly with payment providers to ensure valid transactions are protected.
Blockchain Receipts: Criblie is exploring the use of blockchain-based receipts for high-value transactions, providing immutable proof of payment and work delivered. This feature would significantly reduce the ability of bad actors to initiate chargebacks, as blockchain records offer a transparent and tamper-proof history of all transactions.
Seller Dispute Support: Sellers facing unjust chargebacks now have access to a *dedicated support team specializing in dispute resolution with credit card companies. This team helps to gather evidence, communicate with payment processors, and ensure that Sellers are not unfairly penalized due to fraudulent claims.

6.7 Trends in Gig Management and Analytics

Real-Time Performance Tracking: Sellers now have access to *real-time performance tracking, providing instant feedback on how their Gigs are performing in search results, click-through rates, and conversion rates. This allows for dynamic adjustments, such as tweaking Gig titles, tags, or pricing based on live data.
AI-Powered Suggestions: Criblie has implemented *AI-driven suggestions that recommend optimal pricing, delivery times, and Gig descriptions based on market trends and buyer preferences. This keeps Sellers competitive and helps newer freelancers align with current trends more quickly.
Gig Optimization Tools: With SEO and keyword importance rising, Criblie has launched advanced *Gig Optimization Tools. These tools provide feedback on keyword density, tag selection, and the clarity of descriptions, ensuring that Sellers can maximize visibility in an increasingly competitive marketplace.
Sustainability & Ethical Work Practices: Gigs focused on *sustainability and ethical business practices are seeing increased demand. Criblie has added a Sustainability Badge for freelancers who provide eco-friendly services, such as green web hosting, sustainable graphic design, or ethically sourced materials for physical products.
Subscription-Based Services: In response to the rise of *subscription models in many industries, Criblie is promoting subscription-based Gigs where Sellers offer recurring services, such as monthly social media management or ongoing content creation. This provides freelancers with more stable income and allows Buyers to build long-term relationships with trusted Sellers.

Here’s the continuation of the terms with all instances of “Fiverr” replaced by “Criblie” and related content adjusted accordingly:

User Conduct and Protection

Criblie enables people around the world to create, share, sell, and purchase nearly any service they need at an unbeatable value.

Criblie maintains a friendly, community-spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Criblie. This section relates to the expected conduct users should adhere to while interacting with each other on Criblie.

To report a violation of our Terms, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.

7.1 Basics

Communication: Requesting or providing email addresses, third-party messaging applications, telephone numbers, or any other personal contact details to communicate outside of Criblie to circumvent or abuse the Criblie messaging system or platform is not permitted.
Personal Information Exchange: Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
Service Guarantees: Criblie does not provide any guarantee of the level of service offered by Sellers to Buyers. You may use the dispute resolution tools provided to you in the Order Page.
Protection Against External Interactions: Criblie does not provide protection for users who interact outside of the Site.
File Exchanges: All information and file exchanges must be performed exclusively on the Site.
Language and Behavior: Rude, abusive, or improper language, and violent or threatening messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
Non-Discrimination: You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation, or otherwise, and you acknowledge that such discrimination may result in the suspension/removal of your account.
Proposal and Solicitation Restrictions: Users may not submit proposals or solicit parties introduced through Criblie to contract, engage with, or pay outside of Criblie.

7.2 Orders

Defamation and Reviews: Users with the intention to defame competing Sellers by ordering from competing services will have their reviews removed or further account status-related actions determined by review by our Trust & Safety team.
Spamming and Solicitation: Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or canceling Orders that do not align with Order Cancellation or Feedback policies.

7.3 Gigs & Seller Page

Content Originality: Sellers warrant that any content included in their Services, Gig Page, and Seller Page is original work conceived by the Seller and does not infringe any third-party rights, including, without limitation, copyrights, trademarks, or service marks. In the event that certain music or stock-footage media are incorporated within the Service, Gig Page, or Seller Page, Sellers represent and warrant that they hold a valid license to use such music and/or footage and to include them in the Gigs.
Reporting Gigs: Users may report Gigs that may be in violation of Criblie’s Terms based on the reported Gig’s replicated similarity to pre-existing services (copycat Gigs) through our reporting system or to Customer Support.
Intellectual Property Violations: Criblie will respond to clear and complete notices of alleged copyright or trademark infringement. To learn how to report IP violations click here. If you are reporting copyright or trademark infringement, see our designated Intellectual Property Claims Policy here.

8.4 Reporting Violations

If you come across any content that may violate our Terms and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms. All cases are reviewed by our Trust & Safety team. Our decision, among others, may rely on the information that you provided to us. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information. Any misuse of our reporting system, as further detailed here, may result in a restriction or a permanent suspension of the related accounts.

8.5 Violations

Warnings and Account Status: Users may receive a warning to their account for violations of our Terms or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity but can result in your account being placed on hold from progress in the leveling system, excluding your account from participation in the leveling system, affecting your eligibility for certain benefits and tools, removing your Gigs from our listings, or leading your account to become permanently disabled.
Notification of Actions: If we have taken action against a user’s account or a Gig(s) for the violation of our Terms, we will send the user an email explaining the reasons and basis for such actions as well as their options regarding an additional review. For more information see our Notices and Appeals section.

Non-Permitted Usage

Adult Services & Pornography: Criblie does not allow any exchange of adult-oriented or pornographic materials and services.
Inappropriate Behavior & Language: Communication on Criblie should be friendly, constructive, and professional. Criblie condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam: Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment are strictly prohibited. Please respect our members’ privacy by not contacting them with offers, questions, suggestions, or anything which is not directly related to their Services or Orders.
Privacy & Identity: You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided on the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of Criblie will not be protected by our Terms of Service.
Authentic Criblie Profile: You may not create a false identity on Criblie, misrepresent your identity, create a Criblie profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information. Your profile information, including your description, skills, location, etc., must be accurate and complete and may not be misleading, illegal, offensive, or otherwise harmful. Criblie reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, registered excerpts, documents, etc.).
Intellectual Property Claims: Criblie will respond to clear and complete notices of alleged copyright or trademark infringement and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use: You may not use Criblie for any unlawful purposes or to conduct illegal activities, including bypassing economic sanctions or trade restrictions imposed by the United States, European Union, or any other applicable jurisdiction.

Abuse and Spam

Multiple Accounts: To prevent fraud and abuse, users are limited to one active Criblie account and one active Criblie Pro account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Criblie community will be disabled. Mass account creation may result in the disabling of all related accounts. Note: any violations of Criblie’s Terms may be a cause for the permanent suspension of all accounts.
Targeted Abuse: We do not tolerate users who engage in targeted abuse or harassment towards other users on Criblie. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts: You may not buy or sell Criblie accounts.

7.4 Disputes and Cancellations

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Criblie’s Customer Support department for assistance here. For more information about disputes, Order cancellations, and refunds please refer to the Payment Terms.

7.5 Disputes and Cancellations (continued)

We encourage our Buyers and Sellers to try and settle conflicts among themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Criblie’s Customer Support department for assistance.

For more information about disputes, Order cancellations, and refunds, please refer to the Payment Terms.

Contact Information

For inquiries related to your account, reporting violations, or seeking assistance with any issues, you can reach our Customer Support team through the following channels:

Email: support@criblie.com
Phone: +233 549460772
Live Chat: Available on our website during business hours
Support Portal: Visit www.criblie.com/support for FAQs and to submit a ticket.

Additional Information

Business Hours: Our Customer Support team is available from Monday to Friday, 9 AM to 5 PM GMT.

Privacy Policy: For information on how we handle your personal data, please refer to our Privacy Policy here.

Community Guidelines: We encourage all users to familiarize themselves with our Community Guidelines to ensure a respectful and productive environment for all.

Amendments to Terms

Criblie reserves the right to amend these Terms at any time. Users will be notified of any changes through email or via notifications on the Site. Continued use of the Site after changes have been made constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Takoradi, Ghana.

Acknowledgment

By using the Criblie platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. You also acknowledge that you are entering into a legally binding agreement.