At Criblie, we are committed to ensuring that both Buyers and Sellers have a smooth and satisfying experience on our platform. We understand that sometimes things don’t go as planned, which is why we have a clear refund and return policy in place to protect both parties. This policy outlines the terms and conditions regarding refunds, cancellations, and dispute resolutions.

Refund Eligibility

Refunds on Criblie are available under specific circumstances. To be eligible for a refund, the following conditions must be met:

  • Incomplete Orders: If a Seller fails to deliver the work according to the agreed-upon timeline or specifications, the Buyer may be eligible for a refund.
  • Non-Delivery: When a Seller does not respond or initiate any communication to begin the work after an order has been placed and the timeline has expired, the Buyer can request a refund.
  • Order Cancellations: If both parties mutually agree to cancel the order before it has been completed or started, a full refund will be provided to the Buyer.
  • Disputed Services: If there is a dispute over the quality or fulfillment of the service, Buyers are encouraged to use Criblie’s Dispute Resolution Center for assistance before requesting a refund.

Non-Refundable Circumstances

There are specific situations where a refund may not be granted:

  • Delivered Orders: Once the service has been delivered, and the Buyer has approved it, no refund will be processed, except in cases of proven fraud or severe quality issues.
  • Unauthorized Payments: Refunds will not be issued for payments made outside of the Criblie platform, as they do not comply with our terms of service and fall outside our protection.
  • Change of Mind: Refunds will not be granted if the Buyer simply changes their mind after placing an order and the Seller has already started the work.

Refund Request Process

  1. Contact the Seller First: Before initiating a refund request, we encourage Buyers to communicate directly with Sellers through the Criblie messaging system. Most issues can be resolved through open communication.
  2. Use the Resolution Center: If communication with the Seller does not result in a resolution, Buyers can access the Resolution Center to formally dispute the order and request a refund. Both parties will have the opportunity to present their side, and Criblie will mediate the issue.
  3. Escalate to Criblie Support: If a mutual resolution cannot be reached, Buyers or Sellers can escalate the issue to Criblie’s Customer Support team for further investigation. Our team will review the dispute and decide based on our terms and policies.

Refund Timing

Refunds processed on Criblie will typically be issued back to the original payment method within 7-10 business days. If you have not received your refund within this period, please contact our Support Team for assistance.

Return of Services

Since Criblie offers freelance and digital services, “returns” do not apply in the traditional sense. Once a service is delivered and approved, it is considered final. However, if there are revisions or issues with the quality of the delivered service, Buyers are encouraged to request revisions from Sellers through the Order Page. Most Sellers offer multiple revisions, depending on their gig terms.

Dispute Resolution

At Criblie, we believe that conflicts should be resolved amicably. Both Buyers and Sellers are encouraged to try and settle any disagreements through direct communication. If this fails, they can use our built-in Dispute Resolution Center to mediate the issue before requesting a refund.

Contact Us

If you have any questions or concerns regarding our refund and return policy, or if you need assistance with a refund request, you can reach out to our Customer Support Team at:

  • Email: contact@criblie.com
  • Phone: +233 54 946 0772
  • Live Chat: Available 24/7 on our platform

At Criblie, your satisfaction is our priority, and we are committed to creating a fair and transparent platform for all users.